Rec Gym Pros - Refund Policy

(Updated: January 26, 2024)

We hope that you will never need our refund policy, but in case you do - below you will find the refund policies & instructions for our Rec Gym Pros products, services & offers.

For online courses (Rec Director 101, etc):

• Full refund available (less the Stripe/Paypal credit card processing fee) before the course start date. 
  • All refund requests must be emailed directly to rd101@recgympros.com 
    
    
• Due to the digital nature of this product, once the course begins, no refunds can be provided.  Recordings will remain available to you for the duration of the course + 4 weeks after the course ends.  

For the Virtual Summit All-Access Pass + Digital Download Products

• Due to the digital nature of the product, no refunds will be available once the purchase is complete & access is granted. 
  
  

For live online events (webinars, masterminds, etc)

• Full refunds possible (less the Stripe/Paypal credit card processing fee) up to 24 hours before the event.
  • All refund requests must be emailed directly to ali@recgympros.com 
    
    
• On the day of the event, no refunds can be provided.  
  
  
• Swapping out one coach for another is free of charge, but please email ali@recgympros.com to arrange.
  
  

For Refresh Rec Retreat 2024

• All refund requests must be emailed directly to ali@recgympros.com 
  
  
• Refund schedule:
  • Full refunds possible (less a $30 CAD admin fee per individual) up until May 17, 2024
  • 50% refund possible (less a $30 CAD admin fee per individual) from May 18 to May 28, 2024
  • No refunds possible on (or after) May 29, 2024
    
    
• Swapping attendees is possible if done by May 28, 2024. 
  • If you can no longer attend Refresh, you are welcome to find someone to replace your spot with no admin or cancellation fees. This is true for anyone you've registered on their behalf as well (for example, you are a rec director who signs up 3 coaches from your gym, but now one can't make it anymore... you can invite a different coach from your gym to take their place).
  • You must email ali@recgympros.com to request a swap by May 28, 2024. Please include the name of the person who can no longer attend and who will be coming in their place.  We will send you a link to provide the required information for the new attendee and walk you through the rest! 
  • Please note we cannot promise replacement attendee's Refresh swag item will be the correct size
    
    

For the Rec Gym Pros Collective

• If you've signed up with a monthly plan:
  • You may end your membership at any time.  
  • You can do this by updating your payment details under your membership account on the Mighty Networks platform or by emailing rgpcollective@gmail.com with your request.
  • Once this is done, no further payments will be taken and your access to the membership will expire at the end of the billing period.  
    
    
• If you've signed up with an annual plan (paid 12 months upfront):
  • Please email rgpcollective@gmail.com with your request.
  • Cancelling an annual plan before the 12 month term is up will nullify the annual plan rate discount. Once we've acknowledged your cancellation, you will be refunded an amount for the remaining months of your membership as if you paid for the membership up until the cancellation based on the most current monthly plan rate.  
  • Once this is done, no further payments will be taken and your access to the Collective will end immediately.
  • Refunded amounts will be returned to the same payment method within 14 days of your cancellation.